Privacy Policy

    Last updated: September 12, 2025

    At Benny & Frères Inc. (“Benny&Co.,” “we,” “our,” or “us”), we care about your privacy.

    When you provide us with personal information through our website https://www.benny-co.com/ or our Mon B&CO. mobile application, or when we do business with you after you have been informed of this policy, we assume that you agree to your information being processed in the manner described in this policy.

    If you are a child, this document and this website are not intended for you. Go get a parent before continuing!

    If you are not of legal age to consent (14 years old in Quebec), please do not provide us with your information without the permission of a parent or guardian.
    If you are a parent or guardian and you know that your children have provided us with personal information without your consent, please contact us using the contact information at the bottom of this policy.

    1. Scope of this policy

    This policy explains how we collect, use, and protect the personal information of our customers and visitors to our websites (including the mobile application). It also describes the circumstances in which we may communicate this information, what rights you have and some of the options available to you.

    This policy does not apply to your direct interactions with franchise restaurants, such as when you visit a restaurant and place an order. To contact one of our branches, click here.

    This policy may contain links to other websites that have their own terms of use and privacy policies. Benny&Co. has no control over how these third parties collect, use, disclose or process your information. We encourage you to read the terms of use of these websites.

    2. Definition of personal information

    “Personal information” means information that relates to a natural person and can be used to directly or indirectly identify them. For example, this may include information such as your home address, telephone numbers and date of birth, or information about your use of our website, such as your IP address, orders you have placed or pages you have clicked on.

    3. How we collect your personal information

    Your personal information may be collected in many ways and from many sources, including through:

    • Tracking technologies such as cookies or pixels
    • Contact forms, requests, questionnaires, or other forms you send to us, or agreements and contracts you conclude with us
    • Orders you place through our website or application
    • Visits to our restaurants and telephone conversations we have with you
    • Communications with us by email or social media

    If you provide us with information about a third party, you are responsible for obtaining their consent.

    4. What personal information we collect and what for

    WhenWhat personal information we collect*What for
    When you place an order online or by phone
    • Name
    • Delivery and billing addresses
    • Email address
    • Telephone number
    • Payment information
    • To process your order and order details, special requests, allergy information and any other information you provide.

    We will never ask for your payment information by telephone.

    Your payment is processed by specialized third parties, and not directly by Benny.& Co.

    When you use the Mon B&CO. application and/or participate in the loyalty program
    • Username and password
    • Profile information (including member status)
    • Behaviour information (order history, accumulated points, redeemed points, etc.)
    • Transaction information
    • So that you can accumulate points and rewards and benefit from special offers tailored to your interests and consumption.
    • So that you can exchange points for eligible products.
    • To send you personalized promotional communications.
    • To analyze your use of the application to improve it and the Mon B&Co Program.
    • To predict the purchasing behaviour of our customers, which may involve training and using artificial intelligence systems.

    If you do not want your behaviour, preferences and habits analyzed, do not use our application. For more information, please read our Cookies and Tracking Technologies Policy.

    When you buy a gift card
    • Recipient’s name
    • Recipient’s email address
    • Personalized message
    • To send the gift card on your behalf
    • To check the balance of a gift card
    When you participate in one of our contests (giving your opinion)
    • Last name
    • First name
    • Email
    • Telephone number
    • Invoice number
    • Chosen restaurant
    • To take the satisfaction survey
    • To get a chance to win a gift card
    • To send the gift card if you win
    • To publish the list of winners on our website
    When you make a donation to our Foundation
    • Name
    • Email address
    • Telephone number
    • Address
    • Donation amount
    • To send your information to the Foundation
    When you tag us, leave a review or make comments on our website or our social media
    • Name
    • Content of reviews and comments
    • To use them or post them on our website
    • To post them online to showcase our product range and improve it
    When you sign up for our newsletter, contact our customer service or give your opinion.
    • Email address
    • Telephone number
    • Content of your message
    • Depending on your preferences, the type of products you are looking for, your language and your birth month
    • To inform you about our events, promotions and surveys
    • To market and promote our products and services
    • To help you when you make a comment or complaint, or ask a question

    You can unsubscribe from our promotional emails by clicking the Unsubscribe link at the bottom of the email.

    To start a franchise
    • Contact information
    • Relevant experiences
    • Financial information (e.g., net worth, available capital)
    • To analyze your application file
    • To contact you regarding your application
    When you browse our website
    • IP address
    • Information about your operating system, browser, referrer and your usage or online behaviour
    • To run our website
    • To tailor our content, ascertain browsing trends, evaluate the effectiveness of our advertising campaigns and improve your overall experience
    • To understand your areas of interest and show you relevant ads

    For more information, please read our Cookie and Tracking Technologies Policy, accessible here.

    * The information listed is not necessarily exhaustive. It is provided to help you understand.

    5. With whom we share your personal information

    As part of our business operations, we may share some of your personal information with our Benny & Co. Foundation, to franchised restaurants and third parties acting on our behalf, and when permitted or required by law.

    Third-party categoryInformation providedWhat they do
     Benny & Co. Foundation
    • Name
    • Email address
    • Telephone number
    • Address
    • Donation amount
    • Receive your donation and issue a charitable donation receipt
    • With your consent, ask you to donate again
    Franchise restaurants
    • Order information
    • Process orders
    • Handle deliveries
    Delivery services or platforms
    • Address
    • Order
    • Deliver orders
    E-commerce, payment and point-of-sale (POS) services or platforms
    • Name
    • Email address
    • Telephone number
    • Address
    • Payment information
    • Order information
    • Process payments and issue invoices
    • Manage orders and sales
    • Verify the information you provide for fraud prevention purposes
    •  
    Other technology suppliers
    • According to the services provided
    • Provide the technological infrastructure and services required for us to offer our loyalty program, serve you in our restaurants, conduct marketing campaigns and host Benny&Co.’s data and systems
    Tracking technologies
    • IP address
    • Information about your operating system, browser, referrer and your usage or online behaviour
    • Allow us to place cookies and other tracking technologies on your browser or device

    For more information, please read our Cookie and Tracking Technology Policy.

    We may be legally required to share personal information to local, national or international authorities to cooperate with an investigation or comply with a court order. We also reserve the right to report any inappropriate or illegal activity and, to that end, to disclose the personal information of the offenders.

    6. Where we store your personal information

    We currently store your personal information on our servers in Canada and the United States, but your personal information may be held and used in any country in which our suppliers are located. As such, your personal information may be processed outside your province of residence and may be subject to laws applicable outside your province of residence.

    7.  How we protect your personal information

    We limit access to your personal information

    Only those who need to process your personal information for the purposes for which it was collected may access it. These persons only have access to the information necessary to fulfill the purposes for which you provided us with your personal information.

    We put in place robust security measures

    We have put in place several types of measures to protect your personal information. These include:

    • Physical measures such as locked premises
    • Technological measures, such as, the use of secure servers, encryption of information transmitted during the ordering process, firewalls and authentication measures that comply with the standards of our industry
    • Organizational measures, for example the adoption of an information security policy

    However, no safety measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any information you have provided to us has been compromised or if you believe it to be inaccurate), please contact us immediately at the address indicated in the How to contact us section.

    8. How long we retain your personal information

    We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless the law or exceptional circumstances require us to retain it longer. This could be the case in the event of a dispute, for example.

    9. Your rights regarding your personal information

    Depending on where you live, you may have different rights regarding your personal information, including:

    • You may request access to the personal information that we have about you and obtain a copy.
    • Rectification. Should any of your personal information be inaccurate, incomplete or ambiguous, or if its collection, communication or retention is not authorized by law, you may request that it be rectified.
    • If information is outdated or obsolete, or if required by law, you may ask us to delete it.
    • Withdrawal of your consent. You may ask to withdraw the consent you have given us to use or communicate your personal information. In most cases, withdrawing your consent means that we will no longer be able to respond to your requests or provide you with requested products and services. Otherwise, we will inform you of the consequences of your request in our response.

    Mon B&CO. application

    You can manage your communication, tracking and solicitation preferences on your application. You can also edit or delete your profile information by clicking on “Edit my profile” or “Delete my profile.”

    Deleting your account means that your profile information will be permanently deleted, including points and progress associated with your account. Even if your account is deleted, Benny&Co. may still hold information about you¾for example if you have placed an order on our website or in a restaurant¾to protect our interests or if the law requires us to keep it for longer.

    When you enroll in the Mon B&CO. Program and use our application, the technologies described in our Cookie and Tracking Technologies Policy cannot be disabled. You must consent to their use to enroll in the Mon B&CO. Program and use the application. We need these tracking technologies to track your consumption and make it possible for you to use the application and the advantages of the Mon B&CO. Program to the fullest. If you do not want your behaviour, preferences and habits analyzed, please use our website instead.

    To learn more about your rights under Quebec law, click here (page in French only).

    To exercise any of these rights or get help, write to our privacy officer at [email protected] We may need to verify your identity before answering you. 

    10. How to contact us

    You may address any request, question, complaint or comment concerning this policy to our privacy officer using the following contact information. The privacy officer’s contact information is:

    By email :          [email protected]

    By telephone :     450 621-1990 Ext: 3107

    By mail:                60, Émilien-Marcoux Street, Blainville, Quebec J7C 0B5

    11. We may amend this policy

    This policy is effective as of the last updated date appearing at the top of the document.

    We may amend this privacy policy in accordance with applicable privacy laws and business practices. We will inform you about any significant changes by posting a clearly visible notice on our website or application, or by any other means we have to contact you.